Frequently Asked Questions
Find answers to frequently asked questions about our furniture, delivery, assembly and more below. Also find answers on our blog for commonly searched questions in the form of expert tips, tricks, and professional guides.
Free shipping includes all RST orders within the lower 48 states. Excludes Hawaii, Alaska, Puerto Rico, Canada, and all other international shipments.
While each furniture collection is uniquely designed, we strive to include the highest quality materials in all of our products. All of our wicker-wrapped furniture is constructed from PE rattan, woven around a powder-coated aluminum frame. Cushions are wrapped with a polyfil fiber, and covers range from being wrapped in Sunbrella®, Sunsharp, or Olefin fabric, which are all designed to be UV and weather resistant. You can find all materials listed under the “Dimensions and Details” on the product you are interested in.
Most of our furniture comes fully assembled; however, the tables do require some minor assembly. For our Cannes, Deco, and Astoria collections, slip-cover assembly is required.
Items under 100 lbs will be shipped via UPS ground. All other orders will be shipped LTL, with an appointment scheduled by the freight company. Most orders are shipped within 1-2 business days from the time of order for all in-stock items. Please allow 9 or more business days for delivery within the United States. Our warehouse is in California and rural areas or locations that are further east in the US may take longer to deliver. During peak spring and summer months, this may increase. White Glove Delivery: For an added convenience, White Glove Delivery agents will unload and place your furniture to the preferred location, and remove all shipping waste when completed. Not all orders qualify for White Glove. If interested, please call us for more information.
Yes. Our freight provider will contact you by phone to schedule a morning or afternoon appointment on a date that is convenient for you. Smaller items deliver via UPS Ground with no signature required.
Yes, we can hold orders for up to 30 days from time of order. Please contact us if your needs exceed 30 days.
No, we cannot combine coupon codes. Please use the best discount available at time of order.
Yes! We work with interior designers, home builders, and architects all over the United States. Please contact us via sales@rstbrands.com for more information.
Our showroom is temporarily closed.
Yes, we can ship to Hawaii via Aloha Freight. If you have another shipping company that you would like to use we can accommodate that as well. To place an order shipping to Hawaii please contact our sales team at 877-203-5972.
We are unable to offer will call pickups at this time. We apologize for any inconvenience.
You may return new items purchased directly from rstbrands.com within 30 days of delivery for a refund of the cost of the product. With the exception of wrong items received, damaged, or defective shipments you will be required to pay the cost of the shipping including the cost to ship the product out to you and the cost to return the product back to the warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse. To discuss delivery issues or request a return please email returns@rstbrands.com. During our peak season April - July, customer service may take 3-5 days to be able to work through any requests. **Exlcusions apply including liquidation/clearance items, Mitchell Gold + Bob Williams products, along with any other item noting this exclusion on the product page.
RST Brands® is committed to your satisfaction in the material and workmanship of our products. RST warrants that all products will be free from defects in the material or workmanship to the original consumer purchaser for a period of one year from the date of purchase. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. This warranty applies under conditions of normal use, but does not apply to defects or damage that result from intentional or accidental damage, weather or weather related conditions, negligence, or unreasonable use.
In our journey towards excellence, we have partnered with Sunbrella® to offer you the highest quality outdoor upholstery that boasts one of the best fabric warranties in the industry. The Sunbrella® warranty applies to pieces upholstered with Sunrella® fabric and protects against Sunbrella® fabric becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. To find out more about how to care for your Sunbrella® items, click here. To learn about the Sunbrella® fabric warranty, click here.
Immediately report any defect to RST by emailing customerservice@rstbrands.com. Please include your receipt, order number, and any helpful photos handy for our team of customer service professionals that will be eager to assist you. For more details about our warranty, please allow 3-5 days during out peak season April - July. click here.
All orders take 1 -2 business days to process. Once the order has been processed from our warehouse, your order is scanned on a truck. Your tracking number will automatically be created and sent directly to the email provided when the order is fulfilled.
Exclusions may apply to Portofino and Vistano collections.
Your furniture has already been factory treated with an oil preservative. However, after receiving your new outdoor furniture there are some simple steps we strongly recommend completing before your set is ready for its new life.
STEP 1. After unpacking/assembly, thoroughly wipe clean/brush to remove any dust particles.
STEP 2. Apply a specialized UV-inhibiting timber furniture oil lightly using a rag or soft-bristled brush. Wipe off any excess oil and allow to dry for four hours, then wipe each piece again with a clean rag to remove any excess oil that may not have penetrated the timber. Repeat wiping off excess oil if necessary.
Notes: All timber furniture goes through a settling period, fasteners must be checked regularly and tightened if needed.